1 - ORDER PROCEDURE

All orders must be written. 2 different ways to proceed:

- Send us your inquiry by email here (with code items, description size colour, quantities), then we will send you back our approval and ask you to proceed to the first deposit payment (check our 'payment method' part).

OR

- Fill our inquiry order form , then we will send you back our approval and ask you to proceed to the first deposit payment (check our 'payment method' part).

2 - PAYMENT METHOD

We accept payment by TT (Telegraphic Transfer) to our Bank.
We request an advance payment of 60 % of the total amount of the invoice prior to beginning production of the order, with the balance being transferred at the time goods are ready to ship plus the shipping costs. Please contact us for the bank information.

3 - MINIMUM ORDER

Please click the link below to get information of each minimum order required per model

Wooden Handicraft : Wooden Batik Painting | Coconut Carving | Wooden Miniature Mobile Toy
Fashion Accesories : Shell and Beaded Jewerly | Sandal Bead | Natural Sandal | Wooden Sandal | Bead Handbag | Clothing Handbag | Leather Handbag | Funny Purse/ Minibag
Metal Craft : Alumunium Craft | Framed Bronze Sculpture | Brass Miniature
Natural Stone : Statue | Fountain | Bowl Plate | Vase Pot | Photo Frame | Candle Holder | Lamp | Relief Coaster | Others
Marble Stone : Candle Holder | Bowl Plate | Washtafel | Accesories
Stone Art Relief, Calligraphy and Sculpture | Mosaic Tile
Natural Craft : Natural Artificial Flower
Misc Craft : Carving Candle | Shell Craft
Decorative Items : Artificial Butterfly

Orders which not respect these minimum quantities will not be taken in consideration (just few exception), or will be considerate as sample order.

The total amount of the order must be heigher than USD 700.

4 - DISCOUNTS

Jogjavacraft.com offers special discounts:
For more than USD 5,000 USD order : 5% reduction.

5 - QUALITY CONTROL & PACKAGING

We can therefore impose selective criterias and expect from our very qualified craftsmen excellent work.
Our range of products , corresponding to american/european standard. It is on our best interest to have repeat customers, so you can be sure that we will control all your products pieces per pieces, details per details…

6 - SAMPLE ORDERS

We allow sample orders. For the sample order we charge USD 100 up to the total amount and shipping cost. Then this USD 100 will be refound on your first order. The maximum quantity sample you can order is 10 pieces (depending on your choice).

7 - TIME PRODUCTION

Normally our standard production time per container is six weeks.
For order less than containers, the standard production time is one month maximum.
This depends on the items ordered, the quantity ordered, the date, …

8 - TAXES

Every country imposes its own taxes, duties and other administrative fees.
Customers are encouraged to contact their local postal service or customs bureau to inquire about possible import taxes.
Jogjavacraft.com is not responsible for duties or taxes charged by the local government.

9 - REFUND

When the first deposit is made, no cancellation is possible.

10 - CUSTOM ORDERS

Everything is possible!
Contact us for more personal requests, we will answer in less than 48 hours.
Let go your imagination in order to create something really special.
We have access to some of the most powerful creative talent in the Indonesian craft scene.
If you are interested in developing a new product or an adaptation of an existing one, please contact us and we will help make it happen.

11 - WHY JOGJAVACRAFT.COM ?

You need someone that you can rely on, that you can trust, ..someone to control the production, the quality and to make of your money the best investment possible.
Just send us an email and you will see that we really take care of our customers
.